Hey @Jack update on the issue, I've tried to vary the resolution/content. up to 1080p 60hz the issue seems to be gone, going to 4k 50 hz the issue is less recurrent but still occasionally giving hiccup (maybe 5-6 secs blackout every 2 mins). seems the box I'm getting is just not capable of handling 4K content. which is utterly disappointing.

hi @Jack ive emailed support but haven't received reply yet. also, since this doesn't seem to be isolated incident, would it be more beneficial to share publicly what could be the reason and possible troubleshooting? (if possible)

Hi Lytmi team, I'm getting the same issue - with longer period of input loss compared to anything on display. tried changing hdmi cable with no avails. Is this sign of defective box?